If you would like to cancel the subscription, there should be a link in the email that you just received enabling you to do so, which will stop the subscription from being renewed. You should have an order confirmation email from us somewhere buried in your inbox from around that date. That said, it looks like you did purchase CCleaner Professional Plus back on 2 October 2018. You will be pleased to know that we lack the wizardry required to renew customers who have not already signed up to a paid subscription with a credit card on file.

If the only way to stop this is to cancel and stop using even the free version then I will do so. Why have I received an email to renew my CC cleaner subscription and pay £24.95 when I'm only running the free version (confirmed by actually running the software to ensure I was correct) and never subscribed to what the email refers to as CC Cleaner Professional Plus? I find it worrying that the email states that the subscription fee will be taken automatically.

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